Shipping policy

Shipping Policy

Effective Date: 10/01/25

Thank you for shopping with GLDSND. Please read our Shipping Policy carefully. By placing an order, you agree to the terms outlined below.

1. Shipping Locations

1.1. We currently ship to the following locations:

• United Kingdom

• For locations not listed, please contact us at contact@gldsnd.com before placing your order.

2. Processing Times

2.1. Orders are processed within 1–7 days after payment is received.

2.2. Orders placed on weekends or public holidays will be processed on the next business days.

2.3. Processing times may be extended during busy periods or due to unforeseen delays.

3. Shipping Methods and Delivery Times

3.1. We offer the following shipping options:

• Standard Shipping: Estimated delivery time 3–5 business days.

• Express Shipping: Estimated delivery time 1–2 business days.

3.2. Delivery times are estimates and may vary due to factors outside our control (e.g., carrier delays, weather conditions).

4. Shipping Costs

4.1. Shipping costs are calculated at checkout based on your location and the shipping method selected.

4.2. Free shipping may be available for orders over £20.

4.3. Customers are responsible for any customs duties, taxes, or additional fees for international orders.

5. Tracking and Delivery Confirmation

5.1. All orders include a tracking number, which will be sent via email upon shipment.

5.2. It is your responsibility to monitor the tracking information and ensure someone is available to receive the delivery.

5.3. For security purposes, all deliveries require confirmation from the shipping carrier, which may include photographic evidence or a delivery signature.

6. Missing or Undelivered Shipments

6.1. If your tracking information indicates that your order was delivered but you did not receive it, you must:

• Notify us within 48 hours of the delivery confirmation.

• Provide a signed statement confirming non-receipt.

• Cooperate with any investigation conducted by the shipping carrier or our team.

6.2. GLDSND is not liable for orders marked as delivered by the carrier. In such cases, refunds or replacements will only be considered after an investigation has been completed and fraud ruled out.

6.3. Claims for missing or undelivered items may be denied if there is evidence of receipt, such as carrier photos, signatures, or delivery location scans.

7. Lost or Damaged Packages

7.1. If your package is confirmed lost or damaged in transit, please contact us within 5 days of the estimated delivery date.

7.2. Replacements or refunds will be issued at GLDSND’s discretion only after the issue is verified with the carrier. This process may take up to 30 days.

7.3. For damaged items, photographic evidence of the damage must be provided, including the packaging.

8. Incorrect Shipping Information

8.1. It is your responsibility to provide accurate shipping details at checkout.

8.2. GLDSND is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

8.3. Orders returned to us due to incorrect addresses will incur additional shipping charges for reshipment. Refunds will not be provided in such cases.

9. Refunds and Replacements

9.1. Refunds or replacements are only available under the following conditions:

• The product was confirmed lost or damaged during transit.

• The product was not as described (evidence required).

9.2. Refunds or replacements will not be issued for:

• Orders marked as delivered by the shipping carrier.

• Claims submitted outside the specified timeframes.

• Situations where evidence of fraud, misuse, or negligence is identified.

9.3. For approved refunds, the original shipping cost is non-refundable.

10. Fraud Prevention Measures

10.1. GLDSND reserves the right to deny refunds, replacements, or future service to individuals suspected of filing fraudulent claims.

10.2. We may require additional verification (e.g., photographic evidence, proof of address) to process claims.

10.3. Repeat claims for lost or undelivered items may result in restrictions on future purchases.

11. Contact Us

If you have questions or concerns regarding our Shipping Policy, please contact us at:

Email: CONTACT@GLDSND.COM